Captain’s Log 5,775
We got resolution. We went up to the payroll company loaded for bear. We were greeted by a woman who looked at me and said, “Just calm down.” Wrong thing to say. I fired back a salvo of reasons why I was NOT going to calm down. She backed off. She got a manager.
The manager looked at all the emails and listened to our story. He agreed there was a huge problem. Okay. That was progress. He took it to HIS manager. We were called into a private office in the back. Progress.
The honcho guy agreed to open the file to see where the problem started. It was amazing. The problem started back in 2009! The payroll company had listed OUR business manager as the CFO of the other museum! Our former executive director was listed as an employee of the other museum. I wasn’t even on the records at all for either place.
The person who caught this “sales error” is someone newly hired by the payroll company. She knew she was working with our business manager for our account, but when she saw her also listed as CFO for the other museum, she was confused. She was merely trying to clarify who was who and what was what. She was as confused as we were.
So…..that was the database the sales people use. It is not the database they use to process payroll. We checked that too. All of our employees are where they are supposed to be, including our business manager who is supposedly working for the other museum. The manager was red-faced and upset and completely understood why we had been so confused and angry. The sales database has had wrong information for the last five years. He guaranteed me it would be fixed promptly.
Oh…..another thing……our main line phone number was also listed as the main line for the other museum. No wonder the new sales lady was confused. Without her looking into this, the error would have never been found. We will be receiving a copy of the corrected information. I found it strange that these contacts are not updated yearly when contracts are renewed. He agreed. He apologized for the whole company and their weird system that doesn’t link sales data with the working contracts.
So our data is safe. Our employees are where they are supposed to be. Nobody from the other museum authorized anything. Apparently, they don’t even know how screwed up the sales data is either.
Once I get the adjusted information, I will write to the bigger honcho and ask for a significant “present” for my worry and upset. I spoke with the judge on the board and he thinks a full year of payroll service is fair. It’s less than the $500,000 I really wanted but hey…..I understand there was no malicious intent and nothing was compromised.
I must admit I was much calmer after the meeting. I’m not too happy with the sloppy way our payroll company keeps contact records, but at least they are cutting checks to the right people for the right amount through the right account. They have it half right.